Privacy Policy

1. Who We Are

Kubly is an appointment management and virtual waiting room platform operated by Sparkly Group LLC, serving Seal Services in Fresno, California. This Privacy Policy explains how we collect, use, and protect your personal information.

Contact: Seal Services — (559) 266-6555 — kubly.tax

2. Information We Collect

We collect the following information when you book an appointment:

• Full name
• Phone number
• Email address (optional)
• Service requested
• Appointment date, time, and office location
• Check-in time and queue status during your visit

3. How We Use Your Information

We use your information to:

• Confirm and manage your appointment
• Send you SMS notifications about your appointment and queue status
• Provide virtual waiting room services
• Improve our service operations

4. SMS Messaging

By providing your phone number, you consent to receive automated SMS messages from Seal Services via Kubly. These messages include:

• Appointment confirmations
• Queue position updates
• Turn notifications
• Delay alerts

Message frequency: Typically 2–4 messages per appointment.

Message and data rates may apply.

Reply STOP to unsubscribe at any time. Reply HELP for assistance.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Twilio — for SMS delivery
• Supabase — for secure data storage
• Cloudinary — for document storage

All third-party services are bound by their own privacy policies and data protection agreements.

6. Data Retention

We retain appointment data for up to 2 years for operational and legal purposes. You may request deletion of your data at any time by contacting us.

7. Your Rights (CCPA)

As a California resident, you have the right to:

• Know what personal data we collect
• Request deletion of your data
• Opt out of data sharing
• Non-discrimination for exercising your rights

To exercise your rights, contact us at (559) 266-6555.

8. Contact

Seal Services / Sparkly Group LLC
Fresno, California
Phone: (559) 266-6555
Web: kubly.tax